Introduction to AI Assistant
AI Assistant is the AI agent for VowChat that helps make customer support faster, smarter, and more personal. It comes
with powerful tools to assist both your customers and support agents, ensuring smooth conversations and quick
resolutions.
🤖 AI Assistant – A smart assistant that talks to your customers, learns from your help docs and past conversations, and
gives quick, accurate responses. When enabled, the assistant would take the initial questions before transferring to an
agent.
Read more about the assistant here.
🧑✈️ AI Copilot – A support agent's best friend! It helps draft replies, translates messages, and finds important
details from your connected tools. Plus, we're adding more integrations soon to bring everything you need into one
place.
Read more about the copilot here.
📚 AI FAQs – It spots common customer questions that aren't in your knowledge base yet and helps you fill the gaps,
making support faster for everyone.
Read more about FAQs here.
🧠 AI Memories – Keeps track of important details from conversations. If a customer mentions an issue more than once, AI
Assistant remembers it, so your team can provide better, more personalized support.
Read more about memories here.