Where to Find Copilot?
To get started, ensure AI Copilot is enabled in your channel. Open your dashboard and go to the conversation screen. On the right side, you'll see the Copilot tab next to the contact options. Click on the Copilot tab to access and start using its features.
How Copilot works?
Copilot is a tool that can improve communication in multiple ways. It can:
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Analyze the current conversation
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Draft an appropriate response
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Translate messages while maintaining tone and context
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Review conversation tone
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Identify areas for improvement
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Find relevant articles or resources related to the current conversation
How to use copilot?
Simply type your request in natural language, and AI Copilot will analyze it to provide the best response. You can use it to:
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Draft replies
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Translate messages
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Improve tone
For better results, make your requests clear and specific. For example, instead of saying, "Help with this reply," try, "Write a polite response explaining the delay and offering a new timeline."
Additional Tips for Effective Usage
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Always review Copilot's suggestions before sending
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Use Copilot's recommendations to fill communication gaps
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Encourage team to explore and utilize Copilot regularly