Overview
FAQs (Frequently Asked Questions) are a collection of common questions and answers designed to provide quick customer assistance. AI Assistant generates FAQs through two primary methods.
How are FAQs Generated?
Automatic Generation
AI Assistant analyzes:
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Help center articles
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Resolved customer conversations
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Identifies content gaps
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Suggests potential FAQs
Manual Generation
Users can create FAQs by:
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Navigating to FAQs section
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Clicking "Add New"
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Entering question and answer
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Assigning to an assistant
Adding FAQs Manually
Steps
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Go to FAQs section in sidebar
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Click "Create New FAQ"
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Enter question and answer
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Select assistant
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Click "Create"
Reviewing Suggested FAQs
Process
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Go to FAQ pages
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Apply "Pending" filter
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Review suggested questions
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Options:
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Approve FAQ
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Edit answer
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View original conversation
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Key Insights
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FAQs help provide consistent customer support
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AI Assistant uses AI to suggest potential knowledge base improvements
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Users can manually curate and refine suggested FAQs