Help Center

How to set up a Help Center?

How to set up a Help Center? You can easily create a self-service portal for your customers to access articles and information. In this guide, we take you through the steps to set up a Help Center, including creating a portal and adding articles. You can set up your Help Center in three parts, as explained below. I. Creating a portal Step 1. Click the Help Center icon from your sidebar, and click the "New Portal" button. Step 2. You will see a basic settings page. Start filling in the fields. These fields are explained below: 1. Logo: Upload your organization's logo 2. Name: Name your portal to refer to it internally 3. Slug: This will be auto-generated 4. Custom Domain (optional): You can add the domain you want to serve your portal on a custom domain. For example, if your website is yourdomain.com and you want your portal accessible at docs.yourdomain.com, type that in this field. Click "Create portal basic settings". Your portal is ready. You can start adding categories and articles within these categories. II. Creating categories Categories exist to structure your portal and organize your articles. Follow these steps: Step 1. Click the + sign alongside the Category section on the secondary sidebar to create a new category. Step 2. A modal will open up. Fill up the fields. These fields are described below: 1. Name: Name your category. This name will be used on the public portal 2. Slug: This will be auto-generated 3. Description (optional): Describe your category Click the "Create category" button. III. Creating articles Finally, start writing your articles. Follow the steps below. Step 1. Find and click the "New Article" button on almost every page. Step 2. Use the text editor to write your article. Use the sidebar to: - Select the article's category - Choose the author - Update meta content Key details: - Use the "Preview" button to see how the article will look - Click "Publish" to make the article live The published article will appear in the Help Center with the content you've written.

How to setup an SSL certificate for your Help Center's custom domain?

How to setup an SSL certificate for your Help Center's custom domain? Using your own domain, like docs.your-company.com, makes your help center feel more trustworthy and on-brand. VowChat allows you to use your own custom domain and would help you to secure your site with SSL certificates so that it's safe for your visitors. This guide walks you through setting up a custom domain for your Help Center portal in VowChat. Note: This guide is for VowChat Cloud users. TLDR: Add your custom domain in VowChat portal settings, update your DNS with the CNAME VowChat provides, and we will issue the SSL certificate. Once it's ready, your Help Center will be live and accessible to your customers. Step 1: Set up your custom domain in portal settings Log in to your VowChat dashboard and go to the Help Center you want to connect with your custom domain. Click on Settings, then scroll to the Custom Domain section. Click the Add custom domain button to begin the setup. You'll now see a prompt asking for your custom domain. Enter the domain where you want your Help Center to be available (e.g., docs.yourdomain.com). This is the website address your customers will visit to access your documentation. Next, you'll be shown the DNS settings you need to add so we can confirm that the domain is yours and connect it to your Help Center. You'll need to copy this information and update your DNS provider accordingly. If you're not sure how to do it, you can use the option on the screen to email these details to your developer. Step 2: Update your DNS with the CNAME record You must point your custom domain to VowChat by creating a CNAME record: - Host: docs - Type: CNAME - Value: vowchat.help Instructions vary by DNS provider. Check your DNS provider's documentation for specific steps. Step 3: Getting an SSL certificate VowChat automatically provides SSL certificates for cloud customers on paid plans with a custom domain. The process involves: 1. Automatic verification of the domain 2. Issuing the SSL certificate (typically takes a few minutes, but can take up to 24-48 hours) 3. Tracking certificate status in the VowChat dashboard The dashboard will show different statuses: - "Awaiting Verification" - Initial stage - Error messages if there are issues with CNAME record or DNS propagation - "Live" status when the certificate is successfully issued Once the SSL certificate is "Live", the Help Center will be securely available at the custom domain.

Embedding videos in Help Center

Embedding videos in Help Center VowChat's Help Center supports automatic embedding of videos from multiple platforms. When you paste supported video URLs on their own lines (surrounded by empty lines), they will be automatically converted to embedded video players. Supported Video Platforms | Platform | URL Format | How to Get the URL | |----------|------------|-------------------| | YouTube | https://www.youtube.com/watch?v=VIDEO_ID or https://youtu.be/VIDEO_ID | Copy URL from browser address bar or use "Share" button | | Vimeo | https://vimeo.com/VIDEO_ID | Copy URL from browser address bar or use "Share" button | | Loom | https://loom.com/share/VIDEO_ID | Use "Share" button after recording or from video library | | Wistia | https://SUBDOMAIN.wistia.com/medias/VIDEO_ID | Copy URL from browser or use "Share & Embed" option | | Arcade | https://app.arcade.software/share/VIDEO_ID | Use "Share" button from your demo library | | Bunny CDN | https://iframe.mediadelivery.net/play/LIBRARY_ID/VIDEO_ID | Get iframe URL from Bunny CDN dashboard | | Direct MP4 | Any URL ending in .mp4 | Use direct link to MP4 file from any hosting service | Important Requirements 1. Empty Lines: Video URLs must be surrounded by empty lines (blank lines above and below) 2. Standalone Links: The URL must be on its own line, not embedded in other text 3. Must be a Link: The URL must be formatted as a clickable link in markdown (not plain text) 4. Exact Format: URLs must match the exact patterns shown above The video embedding system automatically detects these patterns and replaces the URLs with responsive video players that work across all devices. Example To embed a YouTube video, format it like this in your article: This is some text before the video. https://www.youtube.com/watch?v=dQw4w9WgXcQ This is some text after the video. The URL will automatically be converted to an embedded video player when the article is published.