How To

How to Find Your Personal Access Token in VowChat

VowChat provides a comprehensive set of free, publicly available APIs for all users. You can explore their complete API documentation. You must have administrator privileges on your account to access your Personal Access Token. Step 1: Access Your Profile Click on your avatar image in the bottom left corner of the screen to open your profile menu. Step 2: Open Profile Settings From the profile menu, select "Profile Settings" to view all your profile configuration options. Step 3: Locate Your Access Token Scroll to the bottom of the Profile Settings page to find your Personal Access Token. Using Your Access Token Once you've located your token: 1. Copy the access token 2. Include it in your API request headers for successful authentication 3. Keep your token secure and never share it publicly Your Personal Access Token serves as your unique identifier for all API interactions with your VowChat account.

How to Embed Your Help Center Articles in the Live Chat Widget

Prerequisites Before beginning, you need: - An active VowChat account with admin access - A configured website live chat channel Step 1: Set Up Your Help Center 1. Create your help center 2. Add at least one help center article 3. Prepare help center for integration Step 2: Access Channel Settings 1. Go to Settings in VowChat dashboard 2. Click Channels in vertical navigation bar Step 3: Open Live Chat Settings 1. Find Website Live Chat channel 2. Click settings icon (⚙️) next to the channel name Step 4: Configure Help Center Integration 1. Scroll to "Help Center" section 2. Open dropdown menu 3. Select help center to embed in widget 4. Confirm correct help center selection Step 5: Save Your Changes 1. Click "Update" button 2. Wait for confirmation message Verify Your Setup 1. Navigate to live chat widget 2. Check for help center integration 3. Test by accessing articles within chat widget This integration enhances customer support accessibility by providing help center articles directly within your live chat widget.

How to Change Your Email Address in VowChat

VowChat allows you to update the email address associated with your account at any time. This includes changing the original email address you used when creating your VowChat account. Important: After changing your email address, you'll need to verify the new address before it becomes active. Step 1: Access Your Profile Click on your avatar image in the bottom left corner of the screen to open your profile menu. Step 2: Open Profile Settings From the profile menu, select "Profile Settings" to view all your profile configuration options. Step 3: Update Your Email Address In the Profile Settings page, locate the "Email Address" field. Clear your current email address and enter your new one, making sure it's spelled correctly. Step 4: Save Your Changes - Click the "Update" button to save your new settings - Wait for the confirmation message Step 5: Verify Your New Email Address Email verification is required: - Check your new email inbox for a verification message from VowChat - Open the verification email - Click on the verification link provided in the email - This will confirm your new email address Final Step: Sign In with Your New Email Once verification is complete: - Sign out of your current VowChat session - Sign back in using your new email address and existing password Success! Your email address has been updated and verified. You can now use your new email for all VowChat communications and logins.