Your personal profile settings can be found on the bottom left corner of your dashboard. These settings affect how you appear on the dashboard, live-chat widget, and all external communication emails.
Update your Agent profile
Profile Image
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Upload a headshot or avatar
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If left empty, defaults to your Gravatar
Full Name
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Example: "John Hopkins"
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Used in all communications
Display Name
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Example: "John H."
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Shown in the chat widget
Email Address
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Used for login and notifications
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Important: If you update your email address, the system will log you out
Set your omnichannel personal message signature
You can set a personal signature that appears in your messages. For detailed instructions, see our separate guide on setting up message signatures.
Set/reset your password
To change your password:
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Enter your current password
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Enter your new password
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Confirm your new password
Password Requirements:
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At least one uppercase character (A-Z)
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At least one numeric character (0-9)
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At least one special character (!@#$%&*()_+-=[]{}|'"/.,<>:;?~)
Choose how you want to send messages
Select your preferred hotkey for sending messages:
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Enter - Press Enter to send
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Cmd/Ctrl+Enter - Press Cmd (Mac) or Ctrl (Windows/Linux) + Enter to send
Saving Changes
After making any changes, click "Update Profile" to save. You'll see a confirmation message when your profile is successfully updated.