A Channel is an instance that connects your website or social media accounts like Facebook, Twitter, or chat platforms like WhatsApp, Line, and more to VowChat.
You can have unlimited* Channels in your VowChat account. You can add a Channel to your account in any of the three ways described below.
I. Through your Welcome/onboarding screen
You'll see the option to connect your Channels on the onboarding screen. Click on "Click here to create a channel".
II. Through your Settings screen
On your VowChat dashboard, navigate to Settings → Channels.
Start Adding Channels
Once you reach the channels screen, click on the "Add Channel" button at the top right corner of the page.
Start selecting channels. Supported channels include:
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Website - Live chat widget for your website
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Facebook - Messenger integration
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Twitter - Direct message support
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WhatsApp - Business API integration
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SMS - Text message support
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Email - Support email integration
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API - Custom channel integration
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Telegram - Direct messaging
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Line - Popular in Asian markets
For detailed configuration instructions for each channel type, refer to our specific channel setup guides.
*Number of channels are subject to a fair use policy based on number of agents and subscribed plan