Before You Begin
Step 1: Remove Intercom Chat Widget
Uninstall the existing Intercom live chat code from your website.
Step 2: Export Contacts
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Go to 'Contacts' tab in Intercom
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Select 'All users' → 'More' dropdown → 'Export users'
Migrating to VowChat
Step 3: Sign Up
Create a VowChat account using their account creation guide.
Step 4: Migrate Live Chat Widget
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Create a live chat channel in VowChat
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Obtain and paste the new chat code snippet into your website
Step 5: Migrate Contacts
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Open 'Contacts' tab in VowChat
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Press 'Import' button
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Upload exported Intercom contacts in CSV format
Step 6: Migrate Conversations
Use the VowChat API to import existing conversations from Intercom.
Step 7: Customize VowChat
Recommended next steps:
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Review VowChat 101 tutorials
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Set up omnichannel channels
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Learn best practices
Additional Support
For further assistance, contact support through your VowChat dashboard.