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How to enhance conversations with OpenAI integration?

Last updated on Nov 10, 2025

VowChat's OpenAI integration brings AI-powered assistance to your customer conversations, helping agents respond faster and more effectively with intelligent suggestions and message improvements.

What is OpenAI Integration?

The OpenAI integration connects VowChat with OpenAI's language models to provide:

  • Reply Suggestions: AI-generated response recommendations

  • Message Improvement: Rewrite and enhance your messages

  • Conversation Summaries: Quick summaries of long conversations

This helps maintain your brand voice while speeding up response times.

How to Set Up OpenAI Integration

Integration takes less than a minute:

Step 1. In VowChat, go to Settings → Applications → OpenAI

Step 2. Click Configure

Step 3. Click Connect

Step 4. Enter your OpenAI API Key

To get an API key:

  • Visit OpenAI API Keys

  • Sign in or create an OpenAI account

  • Click Create new secret key

  • Copy the key and paste it into VowChat

Step 5. Click Create to save

OpenAI is now integrated with VowChat!

Feature 1: Reply Suggestions with AI

Get AI-powered suggestions for how to respond to customer messages.

How to Use Reply Suggestions

Step 1. Open a conversation

Step 2. Look for the Reply Suggestions option

Step 3. Click Get Suggestions

Step 4. Review the AI-generated reply options

Step 5. Either:

  • Use a suggestion as-is

  • Edit the suggestion before sending

  • Generate new suggestions

  • Write your own response

When to Use Reply Suggestions

  • High volume: Process more conversations faster

  • Common questions: Quick answers to FAQ-type inquiries

  • Consistency: Maintain uniform responses across agents

  • New agents: Help less experienced team members

  • Writer's block: Get started when unsure how to respond

Feature 2: Improve with AI

Enhance your drafted messages for clarity, tone, and professionalism.

How to Improve Messages

Step 1. Draft your message in the reply box

Step 2. Click the Improve with AI option

Step 3. Select your desired tone:

  • Professional: Formal, business-appropriate language

  • Friendly: Warm, approachable, casual tone

Step 4. Review the AI-improved version

Step 5. Either:

  • Accept the improved version

  • Make further edits

  • Regenerate with different tone

  • Keep your original message

What AI Improves

  • Grammar and spelling: Fixes errors automatically

  • Clarity: Makes messages easier to understand

  • Tone adjustment: Matches your selected style

  • Conciseness: Removes unnecessary words

  • Professionalism: Enhances business communication

Feature 3: Summary with AI

Generate quick summaries of long conversations in private notes.

How to Create Summaries

Step 1. Open a conversation

Step 2. Switch to Private Notes

Step 3. Click Summary with AI

Step 4. AI generates a conversation summary

Step 5. The summary appears in your private notes

When to Use Summaries

  • Agent handoffs: Brief incoming agents quickly

  • Long conversations: Get the key points at a glance

  • Management review: Provide overview for supervisors

  • Follow-ups: Remember context from previous conversations

  • Record keeping: Document conversation outcomes

Best Practices

Reply Suggestions

✅ Do:

  • Review suggestions before sending

  • Personalize with customer's name or specific details

  • Use as a starting point, not final message

  • Verify technical accuracy

❌ Don't:

  • Send without reading

  • Use for sensitive or complex issues without review

  • Rely solely on AI for critical communications

  • Ignore brand voice guidelines

Message Improvement

✅ Do:

  • Try both professional and friendly tones

  • Combine AI improvements with your expertise

  • Use for proofreading and enhancement

  • Maintain your unique voice

❌ Don't:

  • Let AI completely replace your writing

  • Use overly formal tone for casual conversations

  • Ignore context and customer preferences

  • Forget to add personal touches

Summaries

✅ Do:

  • Use for internal documentation

  • Share with team members for context

  • Include in handoff notes

  • Verify accuracy before relying on summary

❌ Don't:

  • Send AI summaries directly to customers

  • Use as replacement for reading conversations

  • Assume 100% accuracy without review

  • Include summaries in public responses

Important Limitations

AI Assist May Not Always Be Accurate

Important: AI-generated content should always be reviewed by a human before use. AI can:

  • Misinterpret context

  • Generate incorrect information

  • Miss cultural nuances

  • Provide outdated facts

  • Make logical errors

Always:

  • Read and verify AI suggestions

  • Correct factual errors

  • Add missing context

  • Ensure compliance with policies

  • Use your professional judgment

Currently Supported AI Models

VowChat currently supports OpenAI models only. Other AI providers are not yet integrated.

Privacy and Data

  • Data sent to OpenAI: Customer messages are sent to OpenAI for processing

  • No training: OpenAI doesn't train models on your VowChat data (API usage)

  • Compliance: OpenAI is SOC 2 Type 2 certified

  • Retention: API requests aren't stored long-term by OpenAI

  • Control: You can disable integration at any time

Pricing

OpenAI charges separately from VowChat:

  • Pay per use: Charged per API request

  • Model-dependent: Costs vary by OpenAI model used

  • Your OpenAI account: Billing through OpenAI directly

  • No VowChat markup: We don't add fees on top of OpenAI pricing

Check OpenAI Pricing for current rates.

Use Cases

Customer Support Team

  • Junior agents: AI helps less experienced agents respond confidently

  • Peak hours: Handle volume spikes with AI assistance

  • Quality consistency: Maintain response quality across all agents

  • Training: Learn good response patterns from AI suggestions

Sales Teams

  • Follow-ups: Craft compelling follow-up messages

  • Tone adjustment: Match customer communication style

  • Speed: Respond to leads faster with AI help

  • Professionalism: Polish all customer-facing messages

Multilingual Teams

  • Non-native speakers: Improve grammar and phrasing

  • Tone calibration: Get the right tone in English

  • Confidence: Respond without language anxiety

Troubleshooting

AI features not appearing?

  • Verify OpenAI integration is configured

  • Check that your API key is valid

  • Ensure you have credits in your OpenAI account

  • Refresh your browser and try again

Poor quality suggestions?

  • Provide more conversation context

  • Try regenerating suggestions

  • Switch between professional/friendly tones

  • Use as starting point and enhance manually

API errors?

  • Verify OpenAI account has available credits

  • Check if OpenAI services are operational

  • Ensure API key hasn't expired

  • Contact OpenAI support for API issues

Tips for Success

  1. Train your team: Show agents how to use AI features effectively

  2. Set guidelines: Define when AI use is appropriate

  3. Always review: Never send AI content without human review

  4. Monitor quality: Check that AI responses meet your standards

  5. Get feedback: Ask customers if responses are helpful

  6. Balance automation: Use AI to assist, not replace, human judgment

  7. Track usage: Monitor OpenAI costs to stay within budget

Additional Resources

Need help? Contact our support team at support@vowchat.ai