Home Apps and Integrations How to enable video calls with Dyte integration?

How to enable video calls with Dyte integration?

Last updated on Nov 10, 2025

Video calling your customers is a great way to connect with them quickly and provide personalized support. VowChat's Dyte integration enables agents to initiate video calls directly from the chat interface.

What You'll Need

  • A VowChat account

  • A Dyte account (sign up here)

  • Dyte API credentials (Organization ID and API Key)

Step 1: Create a Dyte Account

If you don't already have a Dyte account:

1.1 Visit dyte.io and sign up

1.2 Complete the registration process

1.3 Navigate to the Dyte developer portal

1.4 Copy your:

  • Organization ID

  • API Key

You'll need these credentials for the next step.

Step 2: Configure Dyte in VowChat

2.1 In VowChat, go to Settings → integrations → Dyte

2.2 Click Configure

2.3 Enter your Dyte credentials:

  • Organization ID: From your Dyte developer portal

  • API Key: From your Dyte developer portal

2.4 Click Create to save the integration

Dyte is now integrated with VowChat!

Step 3: Initiate a Video Call

Once configured, agents can start video calls with customers:

3.1 Open a conversation with a customer

3.2 Look for the video camera icon in the chat window

3.3 Click the video camera icon

3.4 VowChat sends a video call invitation to the customer

3.5 The customer clicks the invitation link to join

3.6 Both agent and customer enter the video call

Video Call Features

For Agents

  • HD video and audio: Crystal-clear communication

  • Screen sharing: Show customers how to use features or troubleshoot issues

  • Chat overlay: Continue text chat during video calls

  • Recording: Record calls for training or quality assurance

  • Mute controls: Control audio and video settings

For Customers

  • No downloads required: Join calls directly from the browser

  • Mobile support: Works on smartphones and tablets

  • Easy join: One-click to join from the invitation

  • Privacy controls: Customers can mute video or audio

When to Use Video Calls

Video calls are perfect for:

  • Complex troubleshooting: Show customers exactly what to do

  • Product demos: Demonstrate features in real-time

  • High-value customers: Provide VIP-level personalized support

  • Urgent issues: Resolve critical problems faster

  • Technical setup: Guide customers through installations or configurations

  • Training sessions: Teach customers how to use your product

Best Practices

Before the Call

  • Ask permission: Confirm the customer is available for a video call

  • Test your setup: Verify your camera and microphone work properly

  • Prepare materials: Have relevant resources ready to share

  • Check lighting: Ensure you're well-lit and visible

During the Call

  • Introduce yourself: Start with a friendly greeting

  • Be professional: Maintain good eye contact and posture

  • Use screen sharing: Show rather than tell when possible

  • Take notes: Document important points in the conversation

  • Confirm understanding: Ensure the customer follows along

After the Call

  • Summarize in chat: Send a text summary of what was covered

  • Follow up: Send any promised resources or links

  • Update notes: Add call details to the conversation record

  • Ask for feedback: Request a CSAT rating if appropriate

Troubleshooting

Video call button not appearing?

  • Verify Dyte integration is configured correctly

  • Check that your API credentials are valid

  • Ensure the conversation channel supports video calls

  • Refresh your browser and try again

Customer can't join the call?

  • Verify they clicked the invitation link

  • Check if their browser supports WebRTC

  • Ensure they're not blocking camera/microphone permissions

  • Try sending a new invitation link

Poor video or audio quality?

  • Check both parties' internet connection

  • Reduce video quality if bandwidth is limited

  • Close other applications using bandwidth

  • Try switching from WiFi to wired connection

Call dropping or disconnecting?

  • Check internet stability for both parties

  • Verify firewall isn't blocking video traffic

  • Try refreshing and rejoining the call

  • Contact Dyte support if issues persist

Privacy and Security

  • Encrypted calls: All video calls are encrypted end-to-end

  • No data retention: Dyte doesn't store call content by default

  • GDPR compliant: Meets European data protection standards

  • Permission-based: Customers must explicitly join calls

Pricing and Limits

Dyte pricing is separate from VowChat:

  • Check Dyte's pricing page for current plans

  • Free tier available for testing and small teams

  • Usage tracked per minute of video call time

  • Volume discounts available for high-usage accounts

Additional Resources

Need help? Contact our support team at support@vowchat.ai