What is human agent tag in Instagram/Messenger channel?

The human agent tag allows businesses to respond to user messages beyond the standard 24-hour messaging window on Instagram and Messenger.

Why It's Needed

Provides extended communication flexibility when immediate resolution isn't possible.

When to Use

• During business closures (weekends, holidays)

• For complex customer inquiries requiring more than 24 hours to resolve

• When follow-up is needed after the 24-hour window

How It Works

• Enables replies within 7 days of the last user message

• Extends the standard 24-hour messaging window

• Ensures comprehensive customer support

Requirements

• Already enabled for VowChat cloud instances

• Allows businesses to continue conversations outside standard time constraints

Application

Use the "human_agent" message tag to maintain ongoing conversations and provide complete customer support without time constraints.

This feature ensures you can always respond to customer inquiries, regardless of timing constraints.