How does sorting work?

VowChat provides multiple sorting options to help agents efficiently manage and prioritize customer conversations.

Available Sorting Options

Prioritizes conversations with most recent interactions. Conversations with the latest activity are listed first.

Use case: Stay engaged with current discussions

Organizes conversations by when they were initiated. Most recently created conversation appears at the top.

Use case: Prioritize older conversations needing attention

Focuses on critical conversations with hierarchy:

Use case: Ensure high-priority issues are addressed promptly

Arranges conversations by response wait time. Conversations waiting the longest appear at the top.

Use case: Minimize response delays by highlighting unattended conversations

Click the sort dropdown in the conversation list to select your preferred sorting method.

Choose the sorting method that best fits your workflow and team priorities.