How to use template variables?

Template variables allow personalization of messages by inserting dynamic content for each recipient using double curly brackets {{ }}.

Example Usage

Hey {name}, how may I help you?

Becomes: "Hey John, how may I help you?"

Available Variables

Conversation

• conversation.id

Contact

• contact.id

• contact.name

• contact.first_name

• contact.last_name

• contact.phone_number

• contact.email

Agent

• agent.name

• agent.first_name

• agent.last_name

• agent.phone_number

Where to Use

• Messages

• Response Templates (Canned responses)

• Macros

• Automation workflows

• Campaigns

Fallback Option

Add fallback text if a variable is undefined:

{{ contact.first_name || 'there' }}

This displays "there" if the contact's first name is not available.

Use template variables to create personalized, dynamic communication with your customers.