How to setup a WebSocket connection?

Learn how to establish a real-time WebSocket connection with VowChat for bi-directional communication and real-time updates.

Why Use WebSocket?

• Enables bi-directional communication

• Provides real-time data updates

• Enhances user experience for dashboards

Connection Setup

Use WebSocket URL: wss://app.vowchat.ai/cable

PubSub Tokens

Two types of tokens:

• User PubSub Token: For agent/admin privileges

• Contact PubSub Token: For session-specific access

Connection Example

const connection = new WebSocket("wss://app.vowchat.ai/cable");

connection.send(
  stringify({
    command: "subscribe",
    identifier: stringify({
      channel: "RoomChannel",
      pubsub_token: pubSubToken,
      account_id: accountId,
      user_id: userId,
    }),
  })
);

Event Types

• conversation.created

• message.created

• typing_on/off

• presence.update

For complete WebSocket documentation and event payload structures, refer to the VowChat developer documentation.

Note: This is an experimental feature with potential changes in future releases.