How to Set Up a WhatsApp Channel with Twilio?
Manage your WhatsApp business account conversations through VowChat. You have two provider options:
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WhatsApp Cloud API (preferred way)
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Twilio
This guide will walk you through the setup process.
Prerequisites
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A valid phone number
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A Twilio account. If you don't have one, create it here: https://www.twilio.com/en-us/messaging/channels/whatsapp
Using Twilio API
There are two ways to use Twilio with VowChat:
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Regular way without messaging service
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With messaging service
Setting Up Twilio Without Messaging Service
Log into your Twilio account and click on "Create New Account"
Complete all required fields and finish the account creation process
Copy your Account SID, Auth Token, and phone number. If you haven't added a phone number to your Twilio account yet, do so before proceeding.
Log into your VowChat account, click on Settings → Channels → Add Channel and select WhatsApp
Enter your Account SID, Auth Token, and WhatsApp number here
Add agents to manage your WhatsApp channel
Go to Settings → Channels, select your channel, click on Configuration, and copy your webhook URL
Return to your Twilio dashboard, navigate to Integrations, paste your webhook URL, and click Save.
That's it! You're all set to start sending WhatsApp messages through VowChat.
Setting Up Twilio with a Messaging Service
Setting up Twilio with a messaging service requires additional steps compared to the regular setup.
Navigate to Messaging → Services and click "Create Messaging Service" button.
Fill in required fields and copy messaging service ID, then click "Save".
In VowChat, when creating a channel:
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Check "Use Twilio Message Service" box
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Copy and paste Account ID, Message Service ID, and Token
Add agents to your channel
Copy the webhook URL from VowChat channel settings
Go back to Twilio, navigate to your messaging service, and configure the webhook URL
Add your WhatsApp sender to the messaging service
Your WhatsApp channel with Twilio messaging service is now ready!