How to setup a WhatsApp channel?

You can manage your WhatsApp Business Account conversations directly from VowChat. To connect your WhatsApp number, VowChat supports two onboarding methods:

• Embedded Signup (recommended) – a guided flow powered by Meta that auto-configures your number, webhooks, and tokens.

• Manual Setup – an advanced option for tech providers and cases where Embedded Signup cannot be used.

This guide gives you an overview of both methods, their differences, and links to detailed step-by-step instructions.

Prerequisites

• A Meta (Facebook) developer or business account

• A valid phone number (not already tied to another WhatsApp Embedded Signup flow, unless migrating)

• A VowChat workspace with WhatsApp feature enabled

Step 1: Go to Channels

1. Log into your VowChat account.

2. Navigate to Settings › Channels › Add Channel.

3. Choose WhatsApp as the channel.

Step 2: Choose Your Setup Method

When creating a WhatsApp Channel, you'll see two options:

Connect with WhatsApp Business (Embedded Signup)

• Redirects you to Meta's Embedded Signup flow.

• You log in with your Facebook account, select or create a WhatsApp Business Account (WABA), and add your phone number.

• VowChat automatically receives the webhook, tokens, and phone number configuration.

Use this option if you are:

• Adding a new WhatsApp number

• Looking for the fastest, no-configuration setup

• Not a tech provider onboarding your own number

Manual Setup

• You configure everything through the Meta Developer Console.

• Requires generating tokens, creating a system user, assigning assets, and setting up webhooks manually.

• You copy/paste the Phone Number ID, Business Account ID, and API key into VowChat.

Use this option if you are:

• A tech provider onboarding your own number

• Reusing a number that is already linked to Embedded Signup

• Comfortable working with the Meta Developer dashboard